Shipping Time

Shipping Time

Since most of the products are made to order, we allow the vendors to decide on the lead time they require. This time is indicated alongside each product and reflects in the checkout page. Typically the lead time is 2-4 days.

The logistics partner gets a notification once the vendor has your product ready for dispatch. They will then pick it up from the vendor and deliver it to you between 8am to 9pm on all days Monday to Saturday.

We ship on all days (Monday to Saturday) except Sundays and public holidays. If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at

sustainida@gmail.com, mentioning your order reference number. We shall ensure a replacement or refund is made to you at the earliest.

In case your shipment is delayed:

In case there is a delay, please send us an email on

sustainida@gmail.com with your order number.

In the unfortunate scenario that your shipment has been misplaced or lost enroute, we can either resend the order to you (if the same products are still in stock), or reimburse the amount completely to you.

In case you are unavailable at the time of delivery:

In case the customer/consignee is unavailable at the time of delivery the shipping carrier will make three attempts in total before returning the project to its origin. Customer shall bear the cost of return. The refund will be issued after deducting the cost of return and the seller shall be paid in full.

In case your phone number is switched off/not reachable we will not be liable for your shipment not being delivered.

Dispute related to shipping:

Any disputes related to shipping will be resolved at the earliest.

In case your product(s) weren’t delivered, but has been marked delivered by the shipping company, then please raise the complaint within 48hours of the package being marked delivered. (The communications about the delivery of your product are sent to the mobile number and/or email provided by you at time of placing the order.)

If such issue is raised after 48hrs, then we will try our best to provide a resolution for the issue, but the same isn’t guaranteed due to policy of the shipping company.

Rejected delivery of order:

In the event of the customer rejecting from accepting a prepaid order, we will arrange another attempt to deliver the package. If it is not possible to re-attempt the delivery (as per shipping company’s policies), then the order will be cancelled. Your refund will be processed to your bank account after deduction of shipping and RTO charges in 24-48hrs once the package is received back at our facility.

Shipping charges for your order will be calculated and sent to you through your chosen communication channel.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SustAINida is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have any further questions, please don't hesitate to contact us at

sustainida@gmail.com.